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Arjun Desai
● Online Β· PhD Student
Chat #1042 Β· 4 min
Hi, I'm unable to access the seminar recording from last week's session. The link in the email says "Expired". Can you help?
14:22
Hello Arjun! I can see the recording link expired earlier than expected. Let me generate a new one for you right away.
14:23
Thank you! Also, is it possible to get the presentation slides as well?
14:24
Absolutely. I'll share both the refreshed recording link and the PDF slides in your email within the next 2 minutes. Is the email on your profile correct β€” arjun.desai@example.ac.in?
14:24
Yes, that's correct. You're very helpful, thank you!
14:25
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